Cancellation & Refund Policy
ETimer Realtime Attendance App (com.etimer)
App/Web owned and manage by DS INFOWAYLast updated: Jun 11, 2024
DS INFOWAY believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:
This cancellation policy outlines about how you can cancel or seek a refund for a service that you have purchased through the Platform (ETimer.in). Under this policy:
- Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the service, you can ask for a refund. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
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The following criteria must be met to qualify for a refund:
- Customer’s account must be in good standing
- Service must not be used
- Service malfunctions or doesn’t work as described
- In case of any refunds approved by DS INFOWAY(ETimer Team) , it will take 7 working days for the refund to he processed to you after approval confirmed.
If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a service that doesn’t work and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the service is not working.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the details below: